At Herbalistan.Pk, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with returns and exchanges. Please read the following policy carefully:

Eligibility for Returns

You can request a return or exchange within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect upon delivery.
  • The product is unused, unopened, and in its original packaging.

Note: Due to hygiene and safety concerns, we cannot accept returns for opened or used herbal products unless there is a proven defect.

How to Request a Return or Exchange

To initiate a return or exchange, contact us via:

Provide your order number, details of the issue, and any supporting photos if applicable. Our customer service team will guide you through the process.

Return & Exchange Process

  1. Once your request is approved, you’ll need to send the product back to our provided address.
  2. After we receive and inspect the item, we’ll process your return or exchange within 3-5 working days.
  3. For refunds, the amount will be transferred to your bank account or as store credit, depending on your preference.

Non-Returnable Items

  • Items purchased during sales or promotions.
  • Products damaged due to misuse, mishandling, or improper storage after delivery.

Shipping Costs

  • For valid returns or exchanges, Herbalistan.Pk will cover the shipping costs.
  • For cases where the return is due to customer preference (e.g., change of mind), the customer will bear the return shipping costs.

Need Assistance?

If you have any questions about our Returns & Exchanges Policy, feel free to contact us:

  • Phone/WhatsApp: +923216402060
  • Support Hours: Monday to Saturday, 09:00 AM to 05:00 PM

We appreciate your trust in Herbalistan.Pk and are committed to making your shopping experience seamless and worry-free!